I have encountered an error message. How can I get assistance?

If you encounter an error message and need assistance, the Gallup Client Support team is available to assist you 24/7 by phone or email. Live chat is available between 9 a.m. and 4 p.m. CST.

For the Gallup Client Support to best assist you, please email a screenshot of the error you received, including the URL of the web page and the time you received the error along with a description of what you were trying to do when you encountered the error to support@mail.gallup.com.

Please note that Gallup Client Support cannot view any files with Personally Identifiable Information (PII). Any emails received containing PII data files such as respondent files, bulk uploads, etc. will be deleted.

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